1. If you have not received your shipment within the period, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! 2. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery. 3. We seller are not in charge of import duty, buyer is responsible for that. Any dispute caused by this is unreasonable. 4. BR buyer please provide the cpf or cnpj, it will be better for you to get it more quickly. thanks   Return and Refund You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.   Culture Enterprise spirit: realistic, innovation, integrity, and a win-win situation. Management idea: combing the R&D with production, keeping effort on making “JIFU” as internationally recognized brand and normalize the operation and management system. Market strategy: to make progress on changing and develop from practice. Corporation vision: become a leading company in producing door viewer and door handle .