1. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#. 2. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement. 3. We will bear all the shipping cost if the product(s) is (are) not as advertised.   About feedback We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them!   Service Your inquiry will be replied in 12 hours. All your inquiries will be answered in fluent English by well-trained & experienced staffs. All your information is in well protection. Client’s feedback ---Customer center handling ---conclusion report ---engineering handling ---solution coming out ---implementing ---confirmed solved ---feedback ---routine follow up